Metaspins Casino Terms & Conditions

These Terms and Conditions govern access to and use of Metaspins Casino, including account registration, gaming, deposits, withdrawals, promotional offers and related services. By visiting the website or using any service provided by Metaspins Casino, you confirm that you have read, understood and accepted these terms.

Please review these terms carefully before creating an account or depositing funds. If you do not agree with any part of them, you must not use Metaspins Casino. Other policies displayed on the website, including privacy and responsible gambling information, may also apply to your use of the services.

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Agreeing to These Terms

These Terms and Conditions form a binding agreement between you and Metaspins Casino. They apply to all visitors, registered customers and anyone who accesses or uses the website. Your continued use of the casino after an amendment or website notice may constitute acceptance of the updated terms.

Where a specific promotion, game or service has additional rules, those rules will apply alongside these terms. If there is an inconsistency, the specific rules will generally govern the relevant promotion or service.

Who May Use the Casino

Metaspins Casino is intended only for individuals who are at least 18 years old. By registering, you confirm that you meet the minimum age requirement and that you are legally permitted to use online casino services in the place where you are located.

You must not access the website from a jurisdiction where online gambling or the services offered by Metaspins Casino are restricted or unlawful. You are responsible for checking the rules that apply to you before using the casino.

Creating and Maintaining an Account

You may be required to open a personal account to use certain services. Information supplied during registration must be accurate, complete and kept up to date. An account may only be created for your own use, and you must not register on behalf of another person.

Keep your login credentials confidential and take reasonable steps to prevent unauthorised access. You are responsible for activity carried out through your account unless you have promptly reported a suspected security issue to Metaspins Casino.

Each customer should hold only one account unless Metaspins Casino has expressly approved otherwise. Duplicate or linked accounts may be reviewed and handled in accordance with these terms.

Identity and Security Checks

Metaspins Casino may request documents or information to verify your identity, age, address, payment method or source of funds. This process helps protect customers, prevent fraud and support the secure operation of the platform.

Requested information must be genuine, current and readable. Access to some features may be restricted while verification is pending. If information cannot be verified, or if documents appear altered or inconsistent, Metaspins Casino may delay transactions, suspend the account or take other appropriate action.

Funding Your Account

You may deposit funds using the payment methods made available on the website. Deposits must be made from a payment method held in your own name, unless Metaspins Casino has approved an alternative arrangement in advance.

You should check the transaction details before confirming a deposit. Payment providers may apply their own terms, processing times or charges. Metaspins Casino is not responsible for delays or fees imposed by a bank, card issuer or other external provider.

• Do not deposit funds obtained unlawfully or belonging to another person.
• Do not use the casino account as a bank account or money transfer service.
• Choose deposit amounts responsibly and only use money you can afford to lose.
• Report any transaction you do not recognise as soon as possible.

Requesting Withdrawals

Withdrawals may be requested through the methods shown in your account. Metaspins Casino may return funds to the original payment method where practical or use another method approved during the verification process.

Before a withdrawal is processed, your account may need to be fully verified. Metaspins Casino may also review play history, deposits, promotional conditions and the legitimacy of the request. Processing times can vary according to the selected method and any checks required.

You remain responsible for providing correct payment information. A withdrawal may be cancelled, delayed or rejected where there are reasonable concerns about fraud, duplicate accounts, reversed deposits, chargebacks or a breach of these terms.

Promotional Offers and Bonuses

Bonuses, free spins and other promotional benefits are subject to the terms displayed with the relevant offer. These may include eligibility rules, minimum deposits, wagering requirements, game restrictions, maximum stake limits, expiry dates and withdrawal conditions.

You should read the full promotion details before opting in or depositing. Unless the offer expressly states otherwise, only one benefit may be used per customer, household, payment method or other qualifying connection. Metaspins Casino may refuse, amend or withdraw a promotion where misuse, technical error or ineligibility is identified.

Bonus funds and related winnings may be removed if an account is found to have breached promotional rules. Any remaining genuine deposited balance will be considered separately, subject to verification and these terms.

Using the Platform Properly

You must use Metaspins Casino only for lawful entertainment and in accordance with these terms. Information submitted to the website must not be misleading, abusive, defamatory or intended to interfere with the rights or safety of others.

You are responsible for having suitable equipment, software and internet access. Game outcomes are determined by the applicable game system. If a technical error affects a game, transaction or promotion, Metaspins Casino may correct the error and restore the position that would reasonably have applied without it.

Conduct That Is Not Allowed

The following activities are prohibited and may result in account restrictions, transaction reversals or account closure:

• Using an account while under the minimum legal age or allowing another person to use it.
• Providing false information or submitting fraudulent, altered or stolen documents.
• Using stolen payment details, unlawful funds or payment methods without authorisation.
• Attempting to manipulate games, exploit software defects or interfere with website security.
• Using automated systems, bots, scripts or other tools to gain an unfair advantage.
• Colluding with other customers, engaging in fraudulent play or abusing promotions.
• Attempting to bypass account limits, self-exclusion measures or other safety controls.
• Introducing malicious code or disrupting the website, its systems or other users.

Ownership of Website Content

Unless stated otherwise, the website, branding, text, graphics, software, design and other content made available by Metaspins Casino are protected by applicable intellectual property rights. Use of the website does not transfer ownership of any such rights to you.

You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content without prior written permission, except where applicable law permits such activity.

Limits on Responsibility

Metaspins Casino will take reasonable steps to provide a reliable service, but uninterrupted availability cannot be guaranteed. The website may be unavailable because of maintenance, technical faults, network problems, third-party services or circumstances outside reasonable control.

To the extent permitted by law, Metaspins Casino is not responsible for losses caused by unauthorised access resulting from your failure to protect account credentials, inaccurate information supplied by you, payment provider conduct or your misuse of the website.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited. Your statutory rights remain unaffected where applicable.

When Access May Be Restricted

Metaspins Casino may suspend, limit or close an account where it reasonably considers that these terms have been breached, verification has not been completed, transactions appear irregular, or continued access may create legal, security or customer protection concerns.

Where appropriate, you may be informed of the reason for an action. Any balance review will take account of applicable law, transaction history, promotional terms and the circumstances leading to the restriction. You must not create a new account to avoid a suspension or closure.

Handling Personal Information

Personal information is handled in accordance with the applicable privacy information published by Metaspins Casino. Information may be collected and used to provide services, process transactions, verify identity, maintain security, prevent fraud and meet operational obligations.

You should ensure that information supplied to Metaspins Casino is accurate. The privacy information explains relevant data practices, retention considerations and available rights. By using the website, you acknowledge that necessary information may be processed for the purposes described in that policy.

Safer and Responsible Gambling

Gambling should remain an enjoyable form of entertainment, not a way to make money or recover losses. Set personal limits before you play and never gamble with money needed for essential expenses. Take regular breaks and avoid playing when upset, tired or under the influence of alcohol.

• Monitor the time and money you spend.
• Do not chase losses or increase stakes to recover money.
• Use available account limits or other safer gambling controls.
• Ask for support if gambling no longer feels enjoyable or manageable.

If you believe you may be developing a gambling problem, stop using the service and seek assistance from an appropriate professional or support organisation. Metaspins Casino may ask questions or apply restrictions where customer safety concerns arise.

Changes to These Conditions

Metaspins Casino may update these Terms and Conditions to reflect changes to the services, security practices, promotions or applicable requirements. The revised version will be made available on the website and will show its effective date where appropriate.

You should review the terms regularly. If you continue using the casino after changes take effect, you will be treated as having accepted the revised terms. If you do not agree, you must stop using the website and may request account closure.

How to Contact Metaspins Casino

If you have a question about these terms, your account, a transaction or a verification request, please contact Metaspins Casino at [email protected]. Include enough relevant information to allow your query to be reviewed, but do not send passwords or unnecessary sensitive information.

These terms apply to Metaspins Casino services unless a specific written arrangement or additional service rule states otherwise. Your use of the website remains subject to the version of these terms in force at the relevant time.

Last updated: 3 September 2026